At Modern Lights, customer satisfaction is our priority. We strive to deliver premium-quality lighting products with complete reliability and care. If you are not fully satisfied with your purchase, our Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be processed.

1. Return Eligibility

Customers may request a return or replacement under the following conditions:

• The product received is damaged, defective, or incorrect.
• The item has a manufacturing defect.
• The product delivered does not match the order placed.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Include original packaging, accessories, manuals, and invoice.
• Be reported within 48 hours of delivery.

Products showing signs of usage, physical damage caused after delivery, or missing packaging may not qualify for return or replacement.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Customized or made-to-order lighting products.
• Clearance sale or discounted items.
• Products damaged due to improper installation, mishandling, or misuse.
• Items without original packaging or proof of purchase.

3. Return Request Process

To initiate a return or replacement request, customers must contact our support team with:

• Order number
• Product images/videos showing the issue
• Brief description of the concern

Requests can be sent to:

📧 Email: info@modernlights.com

Our team will review the request and respond within a reasonable timeframe.

4. Refund Policy

Once the returned product is received and inspected, eligible refunds will be processed accordingly.

• Approved refunds are typically issued within 7–10 business days.
• Refunds will be credited through the original payment method used during purchase.
• Shipping charges (if applicable) are generally non-refundable unless the issue was caused by our error.

5. Replacement Policy

If the product is found to be defective, damaged, or incorrect, Modern Lights may offer a replacement subject to stock availability.

Replacement processing and shipping timelines may vary depending on product availability and location.

6. Cancellation Policy

Orders may be canceled before shipment confirmation. Once an order has been dispatched, cancellation requests may not be accepted.

For cancellation requests, customers should contact us immediately after placing the order.

7. Damaged Packages

If the outer packaging appears damaged during delivery, customers are advised to:

• Avoid accepting visibly damaged packages if possible.
• Record an unboxing video while opening the package.
• Report the issue immediately to our support team.

This helps us process claims and resolutions faster.

8. Contact Us

For any return, replacement, or refund-related assistance, please contact us:

📧 Email: info@modernlights.com