At Modern Lights, we are committed to providing a smooth, secure, and hassle-free delivery experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.

1. Order Processing Time

All orders placed on our website are processed within 1–3 business days after order confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been processed and dispatched, you will receive a confirmation notification with shipment details.

2. Estimated Delivery Time

Delivery timelines may vary depending on your location and courier partner availability.

• Standard delivery within India usually takes 7–8 business days after dispatch.
• Remote or non-serviceable areas may require additional delivery time.

Please note that delivery timelines are estimated and may be affected by weather conditions, operational delays, festivals, public holidays, or unforeseen logistical circumstances.

3. Shipping Charges

Shipping fees, if applicable, are calculated based on:

• Delivery location
• Product dimensions and weight
• Shipping method selected

Any applicable shipping charges will be displayed clearly during the checkout process before payment confirmation.

4. Shipping Partners

Modern Lights works with reliable courier and logistics partners to ensure safe and timely delivery of all orders. The shipping carrier may vary depending on the delivery location and service availability.

5. Order Tracking

Once your order has been shipped, you will receive a tracking ID and shipment confirmation via email or SMS. Customers can use the tracking information to monitor delivery status in real-time.

6. Delivery Address & Order Changes

Customers are requested to provide accurate shipping details while placing an order.

If you need to modify your shipping address or update order information, please contact us immediately after placing the order. While we will try our best to accommodate changes, modifications may not be possible once the order has been dispatched.

7. Damaged, Delayed, or Lost Shipments

If your package arrives damaged, delayed, or appears lost in transit, please contact our support team within 48 hours of delivery or expected delivery date.

We will coordinate with the courier partner and work towards resolving the issue as quickly as possible.

8. Service Availability

Currently, Modern Lights ships across India. Delivery availability may vary for certain remote locations depending on courier service coverage.

9. Delays During Peak Periods

During festive seasons, sales events, or periods of high order volume, shipments may experience slight delays. We appreciate your patience and understanding in such situations.

10. Contact Us

For shipping-related questions or support, feel free to contact us:

📧 Email: info@modernlights.com